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Utility & Maintenance Reduction Program FAQs
Utility & Maintenance Reduction Program FAQs

Frequently asked questions about the utility and maintenance reduction program, filter replacement and resident benefits package (RBP).

Adam Willis avatar
Written by Adam Willis
Updated over a week ago

Congratulations! You have been signed up on our air filter delivery system!

What is Second Nature?

Second Nature, formerly FilterEasy, is a great company that delivers furnace filters directly to your door. Each delivery contains the exact number of filters your home needs, in all the right sizes. It also acts as a physical reminder that it's time to change your filters.

What is the cost for Second Nature?

The cost is included as of the Resident Benefit Package. This amount will be added to your account every month to be paid with your rent. This will be the same price regardless of the number of filters you need.

How often will I receive my filter(s)?

A new filter will be shipped directly to your door every 90 days. This grade of filter is cheaper in price than many competitors.

Do I install the filter myself?

Yes. Once received, you will remove and dispose of your old filter, and replace with the new filter. There will be instructions in your shipment on how to locate and change your filter.

Where is my air filter located?

First, look around your property for a return air grate (usually on a wall, ceiling or by the furnace). If you find one, there will be a place for you to open the grate, and your filter will be inside. If your property does not have a grate on the wall, your air filter will be located in/by your furnace. Look for a 1"-4โ€ wide hinged or removable cover on it and the filter will be inside.

I already buy my own filters, can I opt out of receiving these?

No, the Second Nature Program is not optional. We appreciate our tenants that have been taking the appropriate steps to take care of their HVAC systems in the past, however, we are confident that the Second Nature Program will save you time and money while providing you high quality filters.

Why do I need to change my furnace filter?

It is an excellent way to save money on your energy bills. Having a clean filter means it takes less energy to push air through your home. A dirty filter is the #1 reason for HVAC system failures. It restricts the air flow into your HVAC systems air handler, which then strains, and often times burns out the motor controlling air flow. An HVAC repair STARTS at around $600 and an exhaustive repair can easily reach $7,000. A new system, if the damage is irreparable, starts at around $10,000.

Thank You,

Nestwell Property Management

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