We require that all tenants submit non-emergency repair requests in writing on the Maintenance Portal. This is fastest and best method.
Once a repair request is submitted, all Nestwell team members receive the notification, troubleshoot the issue, gather the property owner's approval, and dispatch a vendor. Depending on the issue, it will be handle in a certain timeframe below.
My Issues Is An Emergency
Definition of an Emergency: A sudden unforeseen crisis (usually involving danger) that requires immediate action.
For emergencies we have a 24/7 team member on-call. Call 801-268-4134 ext 2.
Please listen to the prompts and be sure to leave your name, property address and the issue if you receive a voicemail.
Additional Emergency Response Details
Sewer Backup or Flooding causing damage to the property, call (801) 268-4134 ext 2.
Fire causing immediate danger call 911.
Gas smells or leaks call Questar Gas at 801-324-5111 and 911.
Electrical call the Dominion Energy at 1-888-221-7070.
Loss Of Air Conditioning or Heat (See Policy)
No Hot Water
Non-Emergency Response Timelines
Priority 1: EMERGENCY situations that are a threat to the safety or health of individuals or may cause major damage to the property. Examples include electrical hazards, fire, flooding, sewer back up or a fallen tree.
Target Response Time: >8 hours
Priority 2: URGENT situations that may interrupt the normal enjoyment of your home or it that could develop into an emergency if not dealt with soon. Some examples include a leaking faucet, slow drains, constantly flushing toilet, running toilet, malfunctioning appliance, loss of hot water, etc.
Target Response Time: 7 Days
Priority 3: ROUTINE issues are done to protect the property’s long-term value or ensure the tenant’s comfort. These include repairing fencing, broken window screens, malfunctioning sprinklers, cleaning gutters, parking lot or driveway maintenance, pest control, etc.
Target Response: >30 Days