We require that all tenants submit non-emergency repair requests in writing on the Maintenance Portal. The fastest and best method to resolve the issue is using the link below.
Once a repair request is submitted, Nestwell will troubleshoot the issue with you. If you and the representative cannot fix the problem, Nestwell will gather the property owner’s approval and dispatch a vendor. Depending on the issue, it will be handle in a specific timeframe below.
Emergency Repairs: Priority 1
Definition of an Emergency: A sudden unforeseen crisis that requires immediate action because it is a threat to the safety or health of individuals or may cause significant damage to the property. Examples include electrical hazards, fire, flooding, sewer backup, or a fallen tree.
Target Response Time: >8 hours
Additional Emergency Response Contacts
Sewer Backup or Flooding causing damage to the property, call (801) 268-4134 ext 2.
Fire or smoke causing immediate danger, call 911.
Gas smells or leaks call Questar Gas at 801-324-5111 and 911.
Electrical call Dominion Energy at 1-888-221-7070.
Sometimes some items are uncomfortable, but they are not emergencies, which are temporary loss of air conditioning or heat (Maintenance Policy), broken appliances, or no hot water.
Urgent Repairs: Priority 2
Urgent situations that may interrupt the everyday enjoyment of your home or it that could develop into an emergency if not dealt with soon. Examples include a leaking faucet, slow drains, no heat, no air condition, running toilet, malfunctioning appliance, loss of hot water, etc.
Target Response Time: 7 Days
Routine Repairs: Priority 3
Routine repairs are items to protect the property’s long-term value or ensure the tenant’s comfort. These include repairing fencing, broken window screens, malfunctioning sprinklers, cleaning gutters, parking lot or driveway maintenance, pest control, etc.
Target Response: >30 Days