We require that all tenants submit non-emergency repair requests in writing on the Maintenance Portal. The fastest and best method to resolve the issue is using the link below.

Once a repair request is submitted, Nestwell will troubleshoot the issue with you. If you and the representative cannot fix the problem, Nestwell will gather the property owner’s approval and dispatch a vendor. Depending on the issue, it will be handle in a specific timeframe below.

Definition of an Emergency: A sudden unforeseen crisis that requires immediate action because it is a threat to the safety or health of individuals or may cause significant damage to the property. Examples include electrical hazards, fire, flooding, sewer backup, or a fallen tree.

For Emergencies, please call 801-268-4134 ext 2 AND complete a service request. If you receive a voicemail, be sure to leave your name, property address, and as many details about the issue.

Sometimes some items are uncomfortable, but they are not emergencies, which are temporary loss of air conditioning or heat (Maintenance Policy), broken appliances, or no hot water.

Urgent situations that may interrupt the everyday enjoyment of your home or it that could develop into an emergency if not dealt with soon. Examples include a leaking faucet, slow drains, no heat, no air condition, running toilet, malfunctioning appliance, loss of hot water, etc.

Routine repairs are items to protect the property’s long-term value or ensure the tenant’s comfort. These include repairing fencing, broken window screens, malfunctioning sprinklers, cleaning gutters, parking lot or driveway maintenance, pest control, etc.