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Property Owner Handbook
Communication with Homeowners
Communication with Homeowners

Owner communication. How do you contact me?

Adam Willis avatar
Written by Adam Willis
Updated over a week ago

Communication works both ways, and there are some situations where we will require communication from you as the owner. It is important that you let us know of any significant change that can affect your account. Nestwell needs to know when you are moving, if you have a problem with your account, if your social security number has changed to a Tax ID or any other important information.

We believe in prompt and thorough communication with our clients. Every staff member has their own telephone extension, voicemail, and email. We send out monthly statements and have automated alerts and notifications to keep our clients informed. Below are some of the instances that we will initiate additional communication:

  • Leasing

  • Notice To Vacate From Tenants

  • Tenant Move-Outs

  • Eviction Summary

  • Lease Renewals

  • Extraordinary maintenance items

Auto Email Notifications

  • Tenant Payment Received

  • Insufficient Funds

  • Lease Expiration Notices

  • Notice to Vacate Notices

  • Lease Renewal Notices

  • Move-Out Calculations

  • Pending Deposits

  • Owner Contribution Confirmation

  • Maintenance Requested by Tenants

  • Maintenance Requests are assigned, scheduled, completed, or when a message is sent by Nestwell. (You may also Opt-In to text messaging in order to receive and respond to text messages sent by Nestwell.)


We encourage all owners to use email to contact us. It is fast, effective, and trackable.  Where email is not available or for an urgent situation, please feel free to call us at 801-268-4134.

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