Important Update
CenturyLink has transitioned to a new name: Quantum Fiber.
If you currently use CenturyLink internet at Daybreak, there is nothing you need to do. Only the name and the support information has changed.
The transition is complete, and you will continue to receive the same internet service you’ve had before—now under the Quantum Fiber name.
DAYBREAK INTERNET SUPPORT
Customer Service: +1(833) 926-1289
7 am - 11 pm
Available 7 days a week
Identify yourself as a Daybreak Bulk HOA customer
Through the automated process, you can access equipment, technical, and billing support
New Homeowners
Should you have any troubles with an existing router or modem when you move into your new home, or if there is none, please call +1(833) 926-1289 and identify yourself as a Daybreak Bulk HOA Customer for assistance.
Founders Park Phase 1 that are not part of the bulk internet account, please call (800) 244-1111 for the best prices in your area.
*It is important to remember that Quantum Fiber is a third-party service provider (formerly known as CenturyLink). While the Association office staff is happy to assist whenever possible, we must follow their procedures and required processes.
HELPFUL TIPS
Do I need to plug into the ethernet?
Using wifi alone will not provide the best internet service.
Plugging in a computer, Roku tv, apple tv, etc. to the ethernet will eliminate buffering issues.
Another solution is to install additional wifi access points on the main floor of your home and plug them into the ethernet
Why is my internet slow?
Is your modem in the basement? If so, you can use the home-run wiring to plug into the modem and add another router upstairs.
Have you tried adding Wifi extenders in the home?
Is there anything that can be plugged directly into the modem cutting down the number of devices on Wireless?
If you still need assistance, please call our tech support and a technician may need to come to assist, possibly replacing the modem if needed.
Internet Down? Not Working?
Try resetting the modem, you can do this in two different ways:
Unplug the modem from power for 30 seconds, then pluf it back into the power and let it reboot for a couple of minutes.
On the back of the modem, there is a pinhole you can use a pen tip or a paperclip and hold down for 20 seconds. This will reset the modem to factory settings and reboot the modem.
Check the cords are properly plugged into the modem.
Make sure the modem is getting power. The light on the front should be illuminated.
If these troubleshooting steps still do not work, call for a technician visit.