Welcome to Nestwell Property Managements 24/7 DIY Maintenance Center. Thank you for your question regarding the ice maker in your freezer. It is possible that your ice maker is not functioning because ice is blocking the dispenser. You will need to remove the blockage.
The following video will provide you instructions on how to remove the ice block from the dispenser:
If you need additional assistance, please log in to your Resident Portal and Request a Repair. Be sure to mention that you tried the tip in this video and that the issue still hasn’t been resolved.
Please be aware, if a vendor is dispatched to attend to the ice maker, and the issue turns out to be caused by an ice block, then fees associated with the remediation will be applied to your ledger in the month following the vendors visit.