Hi,

Welcome to Nestwell Property Managements 24 Hour DIY Maintenance Center.

Thank you for your inquiry regarding smelly or discolored water in your home.

Sometimes discoloration, strange flavor, or weird smell in the water is caused by a dirty or unsanitary water softener. It will need to be cleaned out, sanitized, and then refilled with salt.

The videos below will provide you tips on how to clean your softener out, and how to sanitize it:


If you need additional assistance, please log in to your Resident Portal and Request a Repair.

Please be aware, if a vendor is dispatched to tend to these issues, and the resolution is resolved with cleaning and/or sanitizing, a trip fee and associated costs will be applied to your ledger in the month following the vendor's visit.

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