Hi,

Welcome to Nestwell Property Managements 24 Hour DIY Maintenance Center. Thank you for your inquiry regarding the hard water in your home, regardless of the presence of a water softener on the premises.
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Hard water coming from a water softener usually occurs when three things happen. Either there is a clog in your water softener, there is a salt bridge at the bottom of the brine tank, or your water softener has run out of salt.
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The videos below will provide you tips on how to remove a clog or salt bridge, and how to replace the salt.
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Replacing Salt:

Removing a Clog:

Removing a salt bridge:

If you need additional assistance, please log in to your Resident Portal and Request a Repair.

Please be aware, if a vendor is dispatched to tend to these issues, and the resolution is resolved by removing a clog, removing a salt bridge, or replacing the salt in the water softener, a trip fee and other associated costs will be applied to your tenant ledger in the month following the vendors visit.