If your work order is not a maintenance emergency (a maintenance emergency is defined as situations that are a threat to the safety or health of individuals or may cause major damage to the property. Examples include electrical hazards, fire, flooding, sewer back-up or a fallen tree), please allow our maintenance team the business courtesy of 24 hours to respond to your request.
Please note: Multiple calls and/or emails will only delay our ability to get back to you.
If it has been over 24 hours, first please check your voicemail or text inbox. There are many times the vendor has called and left a voicemail or sent a text that was never checked.
If you have not received any messages, please send a message through the maintenance portal, letting us know you haven’t heard anything. We will follow up with the assigned vendor about making contact to schedule a visit.