Hi,

Welcome to Nestwell Property Managements 24/7 DIY Maintenance Center. Thank you for your question regarding the water dispenser on your Samsung refrigerator. In our experience, most water and ice dispenser issues can be fixed by replacing an old filter with a new filter.

The following videos will show you how to replace the water filter in three different types of Samsung refrigerators
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Four/French Door Model:

Samsung RF26X Series:

Side By Side Model:

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In the event this does not fix the problem, please reach out to our maintenance team and we will be happy to assist you.

Please be aware, in the event a vendor is dispatched to attend to the issue at hand, and it's found the filter was the issue, a trip fee, and other associated costs will be applied to your tenant ledger.

If you need additional assistance, please log in to your Resident Portal and Request a Repair.