Hi!
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Welcome to Nestwell Property Managements 24/7 DIY Maintenance Center. Thank you for your question about your malfunctioning furnace.
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There are many different variables that can cause a furnace to malfunction. These include weak or dying batteries, dirty filters, tripped breakers, gas disruptions by the gas company or city, or the furnace simply needs to be reset.
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The following video will show you how to remove a thermostat faceplate, and check the thermostat for batteries:

In the event changing the batteries does not resolve the issue, please search for the previously listed terms in the DIY Maintenance Center for tutorials addressing those common issues.
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Please be aware, in the event a vendor is required to tend to the issue, and it's found that your furnace is malfunctioning due to one of the easily amended variables listed above, costs associated with a trip fee, and the repairs will be added to your tenant ledger.
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If you need additional assistance, please log in to your Resident Portal and Request a Repair.
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Thank you